Updated on 2024-08-01           

Date of    2024-08-01   entry into force

1.special hint

We welcome your use of   Shenzhen NEW OUDA international warehousing service Co., Ltd. (collectively, " NEWOUDA ", "we", "us", and "our")! NEWOUDA Service Providers ("we") recognise the importance of your personal information and are committed to keeping your personal information safe and secure. We are committed to maintaining your trust in us and to handling your personal information in accordance with the principles of lawfulness, fairness, necessity and good faith. We have therefore created this Privacy Policy (this "Policy") so that you are fully aware of how we collect, use, store, share and transfer such information when you use NEWOUDA, and the ways in which we provide you with access to, and update, delete and protect, such information.

Before you use the NEWOUDA, please be sure to read this policy carefully and fully understand the contents of the terms, and you can follow the guidelines of this privacy policy to make choices that you think are appropriate. The relevant terms covered in this Privacy Policy are expressed as concisely as possible and links to further explanations are provided for your better understanding. If you have any questions, please contact us.

This policy will help you understand the following:

1.1.  How we collect and use your personal information

1.2.  How we use COOKIES or similar technologies

1.3.  How we share, transfer, and publicly disclose your personal information

1.4.  How we protect your personal information

1.5.  How you manage your personal information

1.6.  How we handle personal data of minors

1.7.  How this Privacy Policy is Updated

1.8.  How to contact us

2. How we collect and use your personal information

2.1.  Personal information is all kinds of information related to identified or identifiable natural persons recorded by electronic or other means, excluding anonymised information. Sensitive personal information is personal information that, once leaked or illegally used, may easily lead to infringement of a natural person's human dignity or endangerment of his or her personal or property safety, including information on biometrics, religious beliefs, specific identities, medical and health care, financial accounts, whereabouts and trajectories, as well as personal information on minors who are under the age of 14.

2.2.  We will follow the principles of propriety, lawfulness and necessity to collect and use the personal information that you voluntarily provide in the course of, or as a result of, your use of NEWOUDA, as well as to obtain relevant personal information about you from third parties, for the following purposes as described in this Policy. If we are going to use your personal information for purposes other than those set out in this Policy, or if we are going to use information collected on the basis of a specific purpose for other purposes, we will inform you in a reasonable manner and ask for your consent again before using it. When you cancel your account, we will stop the use and delete the above information.

2.3.  Circumstances in which you must authorise us to collect and use your personal information

2.3.1.  Our product or service includes some core features and we may collect, store and use the following information about you to fulfil these features. If you do not provide this information, you will not be able to take advantage of the products and services we offer. These features include:

2.3.1.1.  Account Registration, Login and Verification

When you register for NEWOUDA account, you will need to provide us with, at a minimum, the account name you intend to use, a password, your own mobile phone number, and an email address, and we will verify the validity of your identifying information by sending an SMS verification code or email.

2.3.1.2. Product Purchase and Payment Functions

In order to facilitate the delivery of goods or services to you, you are required to provide us with, at a minimum, personally identifiable information of the consignee (including name, shipping address, postal code, and contact phone number) and payment status information as prompted. If you refuse to provide such information, we will not be able to complete the relevant delivery service.

If you make a payment in the course of using NEWOUDA, you can choose the payment service provided by our affiliates or third-party payment organisations (including Alipay, WeChat, UnionPay and other payment channels, hereinafter referred to as the "Payment Organisations") that cooperate with us. The payment function itself does not collect your personal information, but we need to share your order number and transaction amount information with these payment institutions in order for them to confirm your payment instructions and complete the payment.

2.3.1.3. Customer Service Function

If you contact our customer service, we may need you to provide the necessary personal information for identity verification to ensure the security of your account. In order to provide services according to your request, after your authorisation, human customer service personnel need to query or test your relevant information within the scope of your authorisation, we will take technical and management measures as far as possible to protect the security of your information and use it within the necessary scope. We may save your contact information (mobile phone number, micro-signal, QQ number or other contact information that you use or provide on your own initiative), the records and contents of your communications with us, and other necessary information in order to provide you with and record customer service.

2.3.1.4. Safety and security features

In order to improve the security of your use of our products and services, protect your or other users' personal and property safety from infringement, better prevent phishing websites, fraud, network vulnerabilities, computer viruses and other security risks, and more accurately identify violations of laws and regulations, we may collect, use or integrate your account information, transaction information, and device information to comprehensively determine the risk of your account and transactions, conduct identity verification, detection and prevention of security events, and take the necessary recording, auditing, analysis and disposal measures in accordance with the law.

2.4.  The circumstances in which you may choose to provide personal information

2.4.1. In order to make it easier or more enjoyable for you to use NEWOUDA, and to enhance your experience when using it, the following extended features of our website may use your personal information. If you do not provide this personal information, you will still be able to use the core functionality of NEWOUDA, but you may not be able to use the extended functionality that we provide to you or you may have to repeat some of the information. These extended features include:

2.4.1.1. Personalised Push Functions

In order to display and recommend more relevant information to you and provide services that better meet your requirements, we will collect and use your personal information and automatically calculate and predict your preferences through computer algorithms to match products or services that may be of interest to you. Please be aware that the personalised recommendation algorithm does not identify the real identity of a specific natural person, but only provides more relevant and richer information based on your behaviour and characteristics.

You can view products and services that are not specific to you and you can turn off personalised content by turning it off. When you turn it off, we do not process your personal data for the purposes of personalised marketing.

2.4.1.2. Extended location-based functionality

If you use location-based features or services, we need you to authorise us to access your location rights and collect your location information. Your location information is sensitive personal information, so please be careful about providing it, and you can turn off such features and services from us by turning them off.

2.4.1.3. Extended functionality based on address book information

When you agree to enable access to your address book, we will collect information from your address book so that you can use our products and services without having to manually enter information about your contacts in your address book.

2.4.1.4. Camera-based (camera) extensions

You can use this extension for video recording, photo taking, code scanning, and face recognition login. When you use face recognition to log in we collect facial information and limit the use of this information to the extent that you authorise. In the future, we may use facial recognition technology in more scenarios, and we will check with you again to see if you want us to use your facial information to implement these extensions.

2.4.1.5. Extended functionality based on image or video uploads

You can upload your photo or video for the feature name in the NEWOUDA and we will use your uploaded image or video for photo or video purposes.

2.4.1.6. Log in with a third-party account

When you use a third-party account (e.g. WeChat, QQ, Weibo, Apple ID) to log in to NEWOUDA, you need to authorise to read and share access to the public information (including nickname, avatar, region, gender, one or more of the contact email addresses) that you have published and recorded on that third-party platform in compliance with relevant laws and regulations, in order to bind your third-party account to your NEWOUDA account and to remember your login identity as our user.

2.4.1.7. Supplementary account information

After you have completed your account registration, you may continue to fill in your information in the Basic Information section, including your date of birth, gender, and name of the organisation. If you do not provide this information, it will not affect your use of specific technical services.

2.4.1.8. Change account password

When you need to change your account password, please enter the new password to complete the reset. When you need to change your mobile phone number, please enter your new mobile phone number and SMS verification code. You can voluntarily bind your mailbox in the setting page, in this case, you need to provide your mailbox account and the SMS verification code that we send to you to verify the operation. If you need to set up a trusted device, you need to provide us with the name of the device you are using, the type of the device, and the last time you used it.

2.4.1.9. Access to third-party applications

When you use accessed third-party applications in the NEWOUDA, we may obtain necessary personal information about you, such as device information and logs of operating behaviour, from the developers of such third-party applications and their technical service providers for the purpose of providing docking technical support, for example. If your sensitive personal information is involved, we will obtain separate authorisation from you. Your refusal to allow us to collect such personal information may result in all or part of the functionality of the third party application being unavailable, but will not affect your ability to use other features of NEWOUDA.

The developers and technical service providers of such third party applications may collect and use your personal information directly in accordance with the privacy policies provided by them, but we do not have access to such personal information. You are advised to read and confirm your understanding of such privacy policies before accepting the relevant services and providing personal information.

2.5.  You are fully aware that your authorised consent is not required for the collection and use of personal information in the following circumstances

2.5.1. Related to national security and defence security.

2.5.2. related to public safety, public health, and vital public interests.

2.5.3. relating to the investigation, prosecution, adjudication and enforcement of sentences for offences.

2.5.4. For the purpose of safeguarding the life, property and other significant legitimate rights and interests of the subject of the personal information or other individuals, but it is difficult to obtain the consent of the individual.

2.5.5. The personal information collected is disclosed to the public by the subject of the personal information or the guardian himself/herself.

2.5.6. Your personal information collected from lawful public disclosure of information, such as lawful news reports, government information disclosure and other channels.

2.5.7. necessary to enter into a contract at your request.

2.5.8. necessary to maintain the safe and stable operation of the products and/or services provided, e.g. to detect and dispose of malfunctions in the products and/or services.

2.5.9. necessary for legitimate journalism.

2.5.10. When an academic research organisation carries out statistical or academic research necessary in the public interest and provides the results of academic research or descriptions to the public, it de-identifies the personal information contained in the results.

2.5.11. Other cases stipulated by laws and regulations.

2.6.  Circumstances in which we obtain your personal information from third parties

2.6.1.  We may obtain personal information that you have authorised us to share from a third party, and we will use your personal information in accordance with the agreement with the third party and after confirming the legitimacy of the source of the personal information, and in compliance with relevant laws and regulations.

3.  How we use COOKIES or similar technologies

3.1.  We may obtain and use information about you through the use of COOKIES or similar technologies and store that information as log information.

3.2.  Through the use of cookies, we provide our users with a simple and personalised web experience. A cookie is a small amount of data that is sent from a web server to your browser and stored on your computer's hard drive. We use cookies for the benefit of its users. For example, to make the process of logging in NEWOUDA quicker, you may choose to store the user name in a cookie. COOKIES help us determine the pages and content you connect to, the amount of time you spend on a particular Service of the NEWOUDA, and the Service of the Product or Service Name you have selected.

3.3.  COOKIES allows us to serve you better and faster and to personalise your experience with NEWOUDA service. You may refuse or manage COOKIES or similar technologies through your browser or through user selection mechanisms. Please note, however, that if you deactivate COOKIES or similar technologies, we may not be able to provide you with the best possible experience with the Services, and certain Services may not function properly.

3.4.  We use our own COOKIES or similar technologies that may be used for the following purposes:

3.4.1.  Remember who you are.

3.4.2.  To analyse your use of our services.

3.4.3.  Advertising Optimisation.

3.5.  If you wish to disable cookies, you can configure your browser to either "reject cookies" or "notify you when websites send cookies". Given that our services are enabled by cookies, your access to Twitter may be affected or you may not be able to access our services fully after disabling cookies. When you do not disable cookies, you may be prompted, for example, whether or not to retain user information the next time you access this site in order to simplify login procedures (e.g., automatic login).

4. How we share, transfer or publicly disclose your personal information

4.1.  mandate

4.1.1.  If we entrust a third party to handle your personal information, we will agree with the entrustee on the purpose, duration, handling method, types of personal information, protection measures, and the rights and obligations of both parties, and supervise the entrustee's personal information handling activities.

4.2.  enjoy together

4.2.1. We will share your personal information in accordance with the principles of lawfulness, minimum necessity, and clarity of purpose. At the same time, we will assess the impact of personal information protection on the sharing of personal information in advance, and take effective technical protection measures for the form of output, circulation, and use. At the level of co-operation agreements, we strictly require our partners' obligations and responsibilities for information protection, and sign data security protection agreements with our business partners before co-operation.

4.2.2. We have developed a Third Party Sharing Checklist to provide you with a clear and concise overview of the main ways in which we share your personal information.

4.2.3.  We do not share your information with any third parties outside of our organisation, except in the following circumstances:

(1) obtaining your prior express consent or authorisation.

(2) Sharing your information in accordance with applicable laws and regulations, legal process requirements, mandatory administrative or judicial requirements.

(3) Only by sharing your personal information can we realise the core functionality of our products and services or provide the services you require.

(4) We may share your personal information with our affiliates in order to fulfil the purposes for which we provide you with relevant products or services, show you content that may be of interest to you, protect the security of your account and transactions, etc. We will share your personal information as agreed in this Privacy Policy, but we will only share it as necessary for the purposes stated in this Privacy Policy. We will share your personal information with our affiliates in accordance with this Privacy Policy, but we will only share personal information that is necessary and subject to the purposes stated in this Privacy Policy. Our affiliates will seek your authorisation to change the purposes for which personal information is processed.

(5) We may share your information with third parties, such as partners, in order to ensure the successful completion of the services provided to you. However, we will only share your personal information for lawful, legitimate, necessary, specific, and clear purposes, and will only share personal information that is necessary for the provision of services. Our partners are not authorised to use the shared personal information for any other purpose.

(6) Provided on the basis of academic research.

(7) Provided under an individual service agreement or other legal document with you.

4.3.  transfers

4.3.1.  Transfer is the process of transferring control of personal information to another company, organisation or individual.

4.3.2.  We do not transfer your personal information to any third party outside of our company, except in the following circumstances:

(1) obtaining your prior express consent or authorisation.

(2) As we continue to develop our business, in the event of a merger, acquisition or liquidation, your information may be transferred as part of such transaction. In the event of a transfer of personal information, we will require the new company, organisation or individual holding your personal information to continue to be bound by this policy, or we will require that company, organisation or individual to seek your authorised consent again.

4.4.  public disclosure

4.4.1.  We will not publicly disclose your personal information with any third party outside of our company, except in the following circumstances:

(1) We may publicly disclose your personal information in accordance with laws and regulations, litigation, dispute resolution, or as required by law by administrative or judicial authorities.

(2) To disclose the information specified by you in accordance with your needs and in the manner in which you have expressly agreed to such disclosure.

5.  How we protect your personal information

5.1.  We have always attached great importance to protecting the security of your personal information, and to this end we have adopted industry-standard security technologies and organisational and managerial safeguards to minimise the risk of leakage, destruction, misuse, unauthorised access, unauthorised disclosure and alteration of your information.

5.1.1.  Technical measures for data security

5.1.1.1. We will adopt security measures in line with industry standards, including the establishment of a reasonable system of norms, security technology to prevent unauthorised access to your personal information, use, modification, to avoid data damage or loss.

5.1.1.2. Our web services adopt encryption technologies such as Transport Layer Security Protocol and provide browsing services via https and other means to ensure the security of user data during transmission.

5.1.1.3. We adopt encryption technology to encrypt and store users' personal information, and isolate it through segregation technology.

5.1.1.4. When personal information is used, such as the display of personal information and the calculation of the association of personal information, we use a variety of data desensitisation techniques, including content substitution and SHA256, to enhance the security of personal information when it is used.

5.1.1.5. We use strict data access control and multiple authentication technology to protect personal information from unauthorised use of data.

5.1.1.6.  We use automated code security checking and data access log analysis techniques for personal information security audits.

5.1.2. Other security measures we take to protect personal information

5.1.2.1. We manage and regulate the storage and use of personal information by establishing a data classification and grading system, data security management standards, and data security development standards.

5.1.2.2. We provide full security control of data through information contact confidentiality agreements, monitoring and auditing mechanisms.

5.1.2.3. We have established a Data Security Committee with a dedicated department for information protection and a data security emergency response organisation to promote and safeguard the security of personal information.

5.1.2.4. We organise training courses on security and privacy protection to enhance employees' security awareness and knowledge of personal information protection policies and related regulations.

5.2.  Please be aware that whilst we will endeavour to ensure the security of any information you send us, the internet environment is not 100% secure and we cannot be held liable for any risks, losses or damages arising from or in connection with it.

5.3.  After the unfortunate occurrence of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently take to prevent and reduce the risk, and the remedial measures for you. We will promptly inform you of the procedures related to the incident by email, letter, phone call, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to make a public announcement. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

6. How you manage your personal information

6.1.  We take the management of your personal information very seriously and make every effort to safeguard your rights of access, correction, deletion, withdrawal of consent, and other legal rights with respect to your personal information, so that you are fully empowered to maintain the security of your privacy and personal information.

6.2.  Accessing and Correcting Your Personal Information

6.2.1. Except as provided by law or regulation, you have the right to access and correct your personal information at any time, specifically:

(1) Account information:

(2) Browsing for information:

(3) Commentary information:

6.2.2. Please feel free to contact us for access to or correction of other personal information that you have generated in the course of using our products and services. We will respond to your request in the manner and within the time period set forth in this Privacy Policy.

6.3.  Delete your personal information

6.3.1. In the following circumstances, you may request the deletion of personal information from us in the manner set out in this policy:

(1) If our handling of personal information violates laws and regulations.

(2) If you no longer use our products and services, or if you cancel your account.

(3) If we cease to provide products and services, or if the retention period has expired.

(4) If you withdraw your consent.

(5) If the purposes for which we process personal information have been fulfilled, cannot be fulfilled, or are no longer necessary for the fulfilment of the purposes for which the processing was carried out.

6.4.  Change or withdraw your consent

6.4.1. You may change the extent of your authorisation for us to continue to collect personal information or withdraw your authorisation by deleting the information, turning off device features, making privacy settings on NEWOUDA websites or software. You may also withdraw all authorisation for us to continue to collect your personal information by cancelling your account.

6.4.2. Please understand that NEWOUDA may require the collection of personal information necessary to fulfil it. When you withdraw your consent, we will not be able to continue to provide you with the services for which you have withdrawn your consent, but it will not affect the personal information processing services previously carried out on the basis of your authorisation.

6.5.  Cancellation of your account

6.5.1. You may cancel your previously registered account at any time by using the following methods:

(1) Online cancellation

(2) Contact Customer Service

6.5.2. After you have cancelled your account, the content, information, data, records, etc. under the account will be deleted or anonymised (except as otherwise provided by laws and regulations or required by regulatory authorities). Meanwhile, once the account cancellation is completed, it will not be possible to recover.

6.6.  Responding to your request above

6.6.1. If you are unable to exercise your rights as described above, you may contact us using the contact details set out in this Policy. To protect the security of your account, when you make such a request to us, we may ask you to verify your identity before we process your request.

6.6.2. In principle, we do not charge you for reasonable requests, but for requests that are repeated more than reasonably possible, we will charge a fee for the cost of the request as appropriate. We may refuse requests that are unnecessarily repetitive, require excessive technical means, pose a risk to the legitimate rights and interests of others, or are highly impractical.

6.6.3. Exceptions to the response situation

We will not be able to respond to your request in the following circumstances:

(1) Related to the fulfilment of our obligations under laws and regulations.

(2) Those directly related to national security and defence security.

(3) Directly related to public safety, public health, and significant public interest.

(4) Directly related to criminal investigation, prosecution, trial and execution of judgements.

(5) Where we have sufficient evidence of subjective malice or abuse of rights by the subject of the personal information.

(6) When it is difficult to obtain the consent of the subject of the personal information or other individuals for the purpose of safeguarding their important legitimate rights and interests, such as the life and property of the subject of the personal information or other individuals.

(7) Responding to a request from a subject of personal information will result in serious damage to the legitimate rights and interests of the subject of personal information or other individuals or organisations.

(8) Those involving trade secrets.

7. How we handle personal data of minors

7.1.  We take the protection of minors' personal information very seriously. If you are a minor under the age of 18, you should obtain the prior consent of your guardian before using our products and services. We will protect the personal information of minors in accordance with relevant national laws and regulations.

7.2.  We do not actively collect personal information from minors directly. In the event that we collect personal information from a minor with the consent of a guardian, we will only use, share, transfer or disclose this information as permitted by law, with the consent of the guardian, or as necessary to protect the minor.

7.3.  If it is proven that a minor has used our products and services without the consent of his/her guardian, we will consult with the guardian concerned and try to delete the relevant personal information as soon as possible.

7.4.  For minors under the age of 14, in addition to complying with the agreements on users' personal information in this Privacy Policy, we will also adhere to the principles of justified necessity, informed consent, clarity of purpose, safety and security, and use in accordance with the law, and strictly follow the requirements of the "Provisions on the Network Protection of Children's Personal Information" and other laws and regulations for the storage, use and disclosure of children's personal information, and will not exceed the period of time necessary for the fulfilment of the purposes for which it was collected and used, and after the expiration of which We will delete or anonymise children's personal information.

7.5.  If you are a parent or other guardian of a minor under the age of 14, we may need to collect personal information of children under your custody for the purpose of performing the relevant services to you. If we need to collect personal information of children from you for specific services, we will obtain your prior authorisation and consent and inform you of the purpose and use of the collection. If you do not provide the aforementioned information, you will not be able to enjoy the relevant services provided by us.

8. How this Privacy Policy is Updated

8.1.  Our Privacy Policy may change from time to time. We will post any changes to this Privacy Policy on the Please Populate Platform name. In the case of material changes, we will provide more prominent notice of the specific changes to our Privacy Policy, such as through a special notice on the viewing page. We will not reduce your rights under this Privacy Policy without your express consent.

8.2.  Material changes within the meaning of this Privacy Policy include, but are not limited to:

8.2.1.  Significant changes in our service model.

8.2.2.  Changes in the primary recipients of personal information to be shared, transferred or publicly disclosed.

8.2.3.  Significant changes in your rights to participate in the processing of personal information and how you can exercise them.

8.2.4.  Our contact details and complaint channels have changed.

8.2.5.  When the personal information security impact assessment report indicates a high risk.

8.3.  We will archive older versions of this Privacy Policy for your review.

9.  How to contact us

9.1.  If you have any questions, comments or suggestions regarding this Privacy Policy, please contact us at: Contact Us TEL: 4008566670

9.2.  In general, we will reply within fifteen working days. If you are not satisfied with our response, especially if our personal information processing behaviour has damaged your legitimate rights and interests, you can also file a complaint or report with the regulatory authorities of Netcom, telecommunications, public security and industry and commerce, or seek a solution by filing a lawsuit with a court of competent jurisdiction in the place of the defendant's domicile.

Annex I: Definitions

1.  Personal Information

Personal information refers to all kinds of information recorded electronically or by other means that can identify a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information, including name, date of birth, identity card number, personal biometric information, address, communication contact, communication records and content, account password, property information, credit information, whereabouts, accommodation, health, physiological information, transaction information and so on. Physiological information, transaction information, etc.

2.        Sensitive personal information

 Once leaked or illegally used, personal information that can easily lead to infringement of the personal dignity of a natural person or endanger the safety of his or her person or property, including information on biometrics, religious beliefs, specific identities, medical and health care, financial accounts, whereabouts and trajectories, as well as the personal information of minors who are less than fourteen years old, for example, sensitive personal information including identity document numbers, personal biometric information, bank account numbers, communication contents, health and physiological information, etc. For example, sensitive personal information includes identity document numbers, personal biometric information, bank account numbers, content of communications, health and physiological information, etc.

3.        Mandated consent

is the act of explicitly authorising the specific processing of your personal information, both by positive action (i.e. express consent) and by passive inaction.

4.        anonymisation

This refers to the process of technical processing of personal information so that the subject of the personal information cannot be identified or associated with it, and the information cannot be recovered after processing.

5.        de-identification

The process by which personal information is processed so that it is impossible to identify a specific natural person without the aid of additional information.

6.        Log messages

The content you post or view while using our Platform, the time and type of operation, network origin, destination, port, date and time of access, and login IP information when you post the content.

7.        Equipment Information

This includes device identifiers (IMEI, IDFA, Android ID, MAC, OAID, IMSI and other device-related information), application information (application crash information, notification switch status, application installation list and other application-related information), device parameters and system information (device type, device model, operating system and hardware-related information), and information about the device network environment ( IP address, WiFi information, base station information and other network-related information). The actual collection of the product shall prevail.

8.        Pinpointing information

This refers to GPS or base station information, which is sensitive personal information. In order to collect this information, we need to request that you authorise us to use the location of your device.

9.        Product or service name

It refers to NEWOUDA website and its client programmes, mobile application products, applets.

10.    Product or service name providers

means a limited company.

11.    violence

is a minor under the age of fourteen.

Annex II: List of third-party sharing

1. List of embedded SDKs

SDK Name: no

Third party company name: no

Shared Information Name: no

Purpose of use: no

Usage Scenarios: no

Shared Approach: no

Third party privacy links: no

2. Affiliated APP List

APP Name: no

Name of the app operating company: no

Share information: no

Purpose of use: no

Usage Scenarios: no

Shared Approach: no

Privacy Links: no

3.        Third-party list of partners

Partner Type: no

Number of co-operators: no

Share information: no

Purpose of use: no

Usage Scenarios: no

Shared Approach: no

Annex III: Rules for the protection of children's personal information

Updated on 2024-08-01           

Date of    2024-08-01   entry into force

1. special hint

You are welcome to use NEWOUDA of the product or service! We recognise the importance of the security of children's personal information and privacy, and we are committed to protecting the personal information and privacy of our child users. We would like to explain how we collect, use, store and process children's personal information, and the ways in which we provide guardians and children with the ability to access, correct, delete, and protect that information, through our Rules for the Protection of Children's Personal Information (also referred to as "these Rules"). Before using our products or services, please make sure that the child, the child's parent or other guardian (hereinafter referred to as the guardian) reads and understands this policy carefully and thoroughly, with particular emphasis on the terms highlighted in bold, and confirms that he or she fully understands and agrees to all of the terms and conditions before starting to use them.

Special note for guardians:

The protection of children's personal information requires a joint effort between you and us, and we hope that you will assist us in protecting your children's personal information by ensuring that your children use our products or services and submit personal information to us (if required) with your consent and guidance. By clicking to agree to use or continue to use the products or services provided by us, you consent to the collection, use and processing of personal information about you and children in your custody in accordance with the Privacy Policy and these Rules. If you do not agree with the content of these Rules, please ask your child to immediately stop accessing or using our products or services.

Special note for children:

If you are a child, please notify your guardian to read these Rules and please use our products or services with your guardian's authorised consent. If your guardian does not agree with these Rules or does not consent to your use of our products or services, please stop using our products or services.

This policy will help you understand the following:

(1) How we collect and use children's personal information

(2) How we share, transfer, and publicly disclose children's personal information

(3) Your and/or the child's control over the child's personal information

(4) How we store and protect children's personal information

(5) How to contact us

2. How we collect and use children's personal information

2.1. We will strictly fulfil our obligations and responsibilities for the protection of children's personal information as stipulated in the law, and follow the principles of justified necessity, informed consent, clear purpose, safety and security, and use in accordance with the law in collecting and using children's personal information, and will not collect children's personal information that is not related to the products or services that we provide, and will not violate the laws and regulations and the agreement between you and us in collecting and using children's personal information.

2.2.  Circumstances in which you volunteered information

2.2.1. By voluntarily providing us with your child's personal information in connection with your use of our products or services, such as photos, videos, or other information about your child that you share in comments, communities, and other information posting features that we make available to you, you have consented to the collection and processing of your child's personal information in accordance with the contents of these Rules.

2.3. Child/adolescent model

2.3.1. You can enable Teen Mode in our products or services. In Teen Mode, we will only collect device information (including device MAC address, unique device identifier, login IP address, device model, device name, device identification, browser type and settings, language settings, operating system and application version, network information, product version number), Internet operation history (including playback history, playback duration, access date and time, browsing history, We collect this information for your account security and anti-cheating purposes, to disclose to you the daily use of the children in your custody, to provide children with the content they need and services that may be of greater interest to them, and to improve our products and services. In Teen Mode, you can create a child-only account to manage your child. During the process of creating your child-only account, we collect personal information about your child that you may provide to us (including nickname, birthday, gender, avatar), which we collect in order to complete the process of creating a child-only account and to provide quality content that is more appropriate for the children in your care. We kindly advise you not to provide your child's real name, likeness, contact information, etc., if it is not necessary, and not to easily share your child's personal information with others or release it publicly.

3. How we share, transfer, and publicly disclose children's personal information

3.1.  enjoy together

3.1.1. We do not share children's personal information with third parties, except in the following circumstances:

(1) Sharing with guardians.

(2) Your prior expressly authorised consent has been obtained.

(3) Necessary sharing with service providers who provide functional support for our products or services for purposes that are necessary and reasonable for the smooth running of our business, to meet your and the child's requirements, to fulfil our obligations and exercise our rights under the relevant user agreement or these Rules or to comply with legal requirements, but we undertake that we will only share Children's Necessary Personal Information, and will seek your authorised consent again if we need to change the processing purposes, we will again seek your authorised consent. Please be assured that we will conduct a safety assessment of our service providers and their service practices, etc., and sign an agreement specifying responsibilities, processing matters, processing periods, nature and purpose of processing, etc., and requiring that their processing practices shall not exceed the scope of our authorisation; and please be assured that we will not share the personal information of the children under your custody with a third party for the purpose of marketing activities, except for the purpose of obtaining your authorised consent.

3.2.  Transfers and public disclosure

3.2.1. We will strictly fulfil our obligations and responsibilities for the protection of children's personal information as stipulated in the law, and transfer and publicly disclose children's personal information in accordance with the principles of justified necessity, informed consent, clarity of purpose, safety and security, and use in accordance with the law.

3.3.  If you would like to know more, please refer to Section IV in the body of the Privacy Policy.

4. Your and/or the child's right to control the child's personal information

4.1.  access

4.1.1. You and/or a child in your custody may be able to query and access personal information relating to the child in our products or services, e.g. profile information, video viewing history.

4.2.  modification rights

4.2.1.          You and/or a child in your custody may amend personal information relating to the child in our products or services, such as profile information. You may contact us to resolve the issue, and we will do so without compromising the objectivity and accuracy of the information, subject to verification of your identity. However, for security and identification reasons, you may not be able to modify some of the initial registration information submitted during registration.

4.2.2.          At the same time, if you and/or a child in your custody discover an error in the children's personal information that we have collected, stored, used, or disclosed, you may contact us to correct it, and we will take prompt steps to correct the problem once we have completed the authentication and verification of the problem.

4.3.  deletion authority

4.3.1.          You and/or a child in your custody may request the deletion of a child's personal information directly from us and we will take prompt action to delete it after completing authentication and verifying the issue in the following circumstances, including:

(1) We collect, store, use, transfer or disclose children's personal information in violation of laws and regulations or our agreement with you.

(2) We collect, store, use, transfer, or disclose personal information of children beyond the scope of the purpose or the necessary duration.

(3) If you withdraw your consent.

(4) You and/or a child in your custody terminate the use of our products and/or services by logging out or otherwise.

(5) Other cases stipulated by laws and regulations, etc.

5. How we store and protect children's personal information

5.1.  We store children's personal information in the People's Republic of China in accordance with laws and regulations. Unless otherwise specified by law, regulation or supervisory authority, we retain children's personal information only for the shortest period of time necessary for the purpose of providing our products and services. After this period of storage, we delete or anonymise children's personal information.

5.2.  We have adopted multi-level protection measures to protect children's personal information, such as safety technology measures in line with industry standards and supporting organisational and management systems; at the same time, we follow the principle of minimum authorisation, and set strict information access rights for our staff, so as to control the scope of knowledge of children's personal information; we have also taken the necessary technical measures to avoid illegal copying and downloading of children's personal information.

5.3.  If you would like to know more, please refer to Section V in the body of the Privacy Policy.

6. How to contact us

6.1.  If you have any questions, comments or suggestions regarding this Privacy Policy, please contact us at: Contact Us or Tel: 4008566670

In general, we will reply within fifteen working days. If you are not satisfied with our response, especially if our personal information processing behaviour has damaged your legitimate rights and interests, you can also file a complaint or report with the regulatory authorities of Netcom, telecommunications, public security and industry and commerce, or seek a solution by filing a lawsuit with a court of competent jurisdiction in the place of the defendant's domicile.